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Social Media Policy

Social Media & Electronic Communication Policy

At Cue Counseling, we value your privacy and confidentiality — both in and out of the therapy room. This Social Media Policy outlines how we engage with technology, social platforms, and electronic communication as mental health professionals.

As technology evolves, this policy may be updated. If changes are made, you will be notified and provided a revised copy.

Friend Requests & Following

To protect your confidentiality and maintain clear boundaries, Cue Counseling and it’s counselors do not accept friend or connection requests from current or former clients on social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter).

Engaging in this way could:

  • Compromise your privacy

  • Blur therapeutic boundaries

  • Conflict with ethical standards

If you have questions about this policy, feel free to bring them up during your session.

Social Media Interactions

Please do not use messaging features on social media platforms (such as Facebook Messenger, Twitter DMs, or LinkedIn messages) to communicate with us. These channels are not secure and are not monitored regularly.

Do not post public comments, tags, or @mentions related to our therapeutic relationship, as this could compromise your confidentiality. All communication should occur via:

Use of Search Engines

It is not standard practice for us to search for clients on Google or social media. However, in rare emergencies, if we believe you are at risk and have been unreachable through normal means, we may search online to ensure your safety. If this occurs, it will be documented and discussed at your next session.

Business Review Sites

You may find Cue Counseling listed on review platforms such as Yelp, Healthgrades, or Google. These listings are not created or endorsed by us, and we do not request or respond to client reviews due to confidentiality rules.

  • While you are free to leave a review, please consider your privacy when doing so

  • For your protection, use a pseudonym not linked to your personal email or accounts

  • If you are unhappy with our services, we encourage you to bring your concerns into session

Please note: We cannot acknowledge or respond to reviews online, whether positive or negative.

Location-Based Services (LBS)

If you use GPS-enabled apps (e.g., Foursquare, check-ins on Facebook), be aware that your location at our office could unintentionally disclose your therapy participation. Cue Counseling does not set up check-in locations, but clients using LBS apps may wish to review privacy settings to maintain confidentiality.

Email, SMS, and iMessage Communication

We use encrypted, HIPAA-compliant systems for communication. However, we ask that email, text, or iMessage only be used for scheduling or administrative concerns. Avoid sending clinical or sensitive content via these channels.

Keep in mind:

  • Email and text logs may be accessible to service providers or system admins

  • Any messages may be stored and become part of your legal record

  • Google Voice communications may also be logged by Google and are HIPAA compliant on our end

Payment & Electronic Records

Cue Counseling accepts most credit cards and select electronic payment options. Charges may appear as “The Cue” to protect your confidentiality.

Please note:

  • Payment apps and platforms (e.g., PayPal, Venmo, credit card processors) are not fully secure

  • We recommend being mindful of how you label payments and choosing the most private method available

Conclusion

We appreciate your understanding of our ethical responsibilities around technology and privacy. If you have questions about any of the above policies — or would like to discuss your online interactions in more detail — please don’t hesitate to bring them up during your session.